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Customer Service

Sizing Exchanges

Need to exchange your new belt for different size? Sizing Exchanges are completely free in the US for the first 30 days! (Contact us for international sizing exchanges)

Fill out the following Sizing Exchange Form. When we receive your info we will generate a new order in our system for the new size that you need. Please allow 2-3 business days for your new belt to ship. Once you receive the new belt there will be a prepaid shipping label affixed to a new garment bag for you to return the other belt to us.

Sizing Exchange Form

 

Product Returns

Need to return a product for a refund? Fill out the following Product Return Form and we'll email you a return shipping label as soon as we can. Once we receive your returned belt, we'll process the refund.

Product Return Form

 

Belt Resizing Service - $25

Has your pants size changed over time? We're proud to offer a belt resizing service which keeps you from needing to buy a new belt! All you need to do is fill out the Belt Resizing Service Form below, and we'll email you an invoice for the service ($25). Once we receive your old Blue Alpha Gear belt, we'll remove the original buckle and sew it onto a new belt in your new size, then we'll ship you your new belt with free shipping! (Contact us for international belt resizing)

  • Only Blue Alpha Gear belts can be resized
  • We will return the same belt type we receive
  • Original buckle will be used on new belt
  • Entire original belt needs to be returned to us
  • Customer pays for shipping to us
  • Free Shipping back to you!

Belt Resizing Service Form

 

Warranty Issues

EDC Belts Our EDC Belts have a lifetime warranty that covers all aspects of the belt.

Range and Duty Belts (1.75" and 2") - Our Range and Duty Belt Systems have a 1 year warranty that covers materials, craftsmanship, and defects.

Any warranty requests can be sent to [email protected] or you can call us at (678) 961-3304. All you need to do is provide us with your name (or name used to make the purchase) and provide us with the details of the issue (photos/videos are very helpful!). We will then either send you the replacement product or repair the product covered under the warranty.

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